Terms & Conditions

1. Definitions

• "Booking" means any reservation for a tour, package, or service made through our Website, by email, or by phone.
• "Traveler," "you," "your" refers to the person making the booking and all persons on whose behalf a booking is made.
• "Tour Price" means the total amount payable for the booked Services, excluding optional extras unless specified.
• "Supplier" means any third-party provider of travel services, including airlines, hotels, tour operators, transfer companies, and activity providers.
• "Force Majeure" means any event beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, pandemics, strikes, or severe weather.

2. Bookings & Contract Formation

2.1 How to Book

You can submit a booking request through our Website, by email, or by phone. A booking is not confirmed until we issue a written Booking Confirmation. Until that point, no contract exists between you and Travelia.

2.2 Booking Confirmation

Upon receiving your deposit payment (see Section 3), we will send you a Booking Confirmation by email. This document outlines your itinerary, total price, payment schedule, and any special conditions. It is your responsibility to review this document carefully and notify us of any errors within 48 hours.

2.3 Lead Traveler

The person making the booking (the "Lead Traveler") guarantees that they have the authority to accept these Terms on behalf of all travelers in their group. The Lead Traveler is responsible for all payments and communications with Travelia.

2.4 Special Requirements

If you have dietary, medical, accessibility, or other special requirements, you must inform us at the time of booking. We will do our best to accommodate them, but cannot guarantee that all requests can be met by Suppliers.

3. Payments & Pricing

3.1 Deposits & Balance

A non-refundable deposit of 20% of the Tour Price is required to secure your booking. The remaining balance must be paid no later than 45 days before the departure date. If the booking is made within 45 days of departure, the full amount is due at the time of booking.

3.2 Accepted Payment Methods

We accept Visa, Mastercard, American Express, bank transfers, Apple Pay, and Google Pay. Payments are processed by Stripe, a PCI-DSS Level 1 Service Provider. Travelia does not store full credit card details.

3.3 Price Changes

Tour Prices are subject to change due to currency fluctuations, government taxes, or Supplier surcharges. If a price increase exceeds 8% of the total Tour Price, you have the right to cancel without penalty and receive a full refund (including the deposit). We will notify you of any price changes at least 30 days before departure.

3.4 Late Payments

If the balance is not paid by the due date, we reserve the right to cancel your booking and retain the deposit. A reminder will be sent 7 days before the due date.

4. Cancellations & Changes

4.1 Cancellation by You

All cancellation requests must be sent in writing (email is acceptable). The following cancellation charges apply:

• 61+ days before departure: Full refund minus the non-refundable deposit.
• 31–60 days before departure: 50% of the Tour Price is refundable.
• 15–30 days before departure: 25% of the Tour Price is refundable.
• 0–14 days before departure: No refund.

Partial cancellations (reducing the number of travelers) are treated as amendments and may incur additional charges.

4.2 Changes by You

If you wish to change your travel dates, destination, or itinerary after the Booking Confirmation is issued, we will do our best to accommodate your request. Amendment fees of €50 per change apply, plus any Supplier charges.

4.3 Cancellation or Changes by Us

We reserve the right to cancel or significantly alter a tour for reasons including, but not limited to, insufficient bookings, safety concerns, or Force Majeure. In such cases, we will offer you:

• A full refund of all monies paid; or
• An alternative tour of comparable value.

We will not be liable for any incidental expenses (e.g., visas, vaccinations, non-refundable flight tickets) unless caused by our negligence.

5. Travel Documents & Responsibilities

5.1 Passports & Visas

It is your sole responsibility to ensure that you and all travelers in your group possess valid passports (with at least 6 months' validity beyond the return date) and all necessary visas, permits, and vaccinations. Travelia provides general guidance but is not responsible for denied entry due to incomplete documentation.

5.2 Health & Vaccinations

You must check health requirements for your destination(s) and consult a medical professional before travel. We recommend travel insurance that covers medical emergencies and repatriation.

5.3 Travel Advisories

You are advised to review travel advisories issued by your government. Travelia monitors major advisories and will notify you of any that affect your booking.

6. Liability & Responsibility

6.1 Our Liability

Travelia acts as a booking agent and tour operator. We exercise reasonable care in selecting Suppliers, but we are not liable for their acts, omissions, or negligence. Our liability is limited to the total Tour Price paid by you, except in cases of death or personal injury caused by our proven negligence.

6.2 Supplier Terms

All bookings are subject to the terms and conditions of the respective Suppliers (airlines, hotels, activity providers). These are available upon request and are incorporated into these Terms by reference.

6.3 Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms if such failure is due to a Force Majeure event. In such circumstances, we will work with Suppliers to secure refunds where possible, but cannot guarantee outcomes.

6.4 Your Conduct

We reserve the right to remove any traveler from a tour if their behavior is disruptive, dangerous, or illegal. In such cases, no refund will be given, and any repatriation costs are your responsibility.

7. Travel Insurance

Comprehensive travel insurance is mandatory for all our tours. Your policy must cover medical expenses, emergency repatriation, trip cancellation, lost luggage, and personal liability. You must provide us with your insurer's name and emergency contact number before departure.

We offer insurance through our partner, World Nomads. If you choose not to purchase through us, you confirm that your own policy meets the above minimum requirements.

8. Complaints & Dispute Resolution

8.1 During Your Trip

If you encounter any problem during your tour, you must report it immediately to our 24/7 support line or your local guide so we can resolve it promptly. Failure to do so may affect your right to compensation.

8.2 After Your Trip

Complaints made after your return should be sent in writing to support@travelia.co within 28 days of your tour's end date. We will acknowledge receipt within 48 hours and provide a substantive response within 28 days.

8.3 Governing Law

These Terms are governed by the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal. As a consumer, you may also be entitled to bring proceedings in your country of residence.

9. Intellectual Property

All content on the Website (text, images, logos, itineraries, software) is owned by or licensed to Travelia and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. Privacy & Data Protection

Our use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the processing of your data as described therein.

11. Amendments to These Terms

We may revise these Terms from time to time. Changes will be posted on this page with an updated effective date. For existing bookings, the Terms in force at the time of your Booking Confirmation will apply. For new bookings, the current Terms apply.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13. Entire Agreement

These Terms, together with your Booking Confirmation, our Privacy Policy, and any Supplier terms, constitute the entire agreement between you and Travelia regarding the Services and supersede all prior agreements and understandings.

14. Contact Information

For questions, complaints, or requests regarding these Terms & Conditions, please contact us:

We aim to respond to all inquiries within 24 hours and resolve any concerns promptly and fairly.